Terms & Conditions

Magic Hands Harmony – Terms & Conditions

1. Services Offered

Magic Hands Harmony Massage Therapy, located in Marylebone, Central London, provides professional treatments including Swedish Massage, Sports Massage, Deep Tissue Massage, Brazilian Lymphatic Drainage, Thai Table Massage, and Hot Bamboo Massage.

Important: We provide professional massage therapy only. No inappropriate or sexual services are offered or tolerated.

Appointments Only: All sessions must be booked via our official website. Walk-ins are not accepted.

2. Health & Safety

• Consultation: All clients must complete a health consultation form before their first appointment.

• Medical Disclosure: Clients must inform the therapist of any injuries, medical conditions, allergies, pregnancy, or recent surgeries.

• Contraindications: Massage may not be suitable for certain conditions (e.g., fever, infectious diseases, thrombosis, fractures, severe skin conditions). The therapist reserves the right to decline treatment if it may compromise client safety.

• Hygiene: Clients are expected to maintain personal hygiene. Therapists follow strict hygiene protocols, including sanitising equipment and using fresh linens for each session.

• Infectious Illness: Clients experiencing symptoms of contagious illness (e.g., flu, COVID19, skin infections) must reschedule their appointment.

• Therapist Safety: Any behaviour that compromises therapist safety will result in immediate termination of the session and refusal of future bookings.

• Emergency Situations: In the event of a medical emergency during treatment, appropriate first aid will be administered and emergency services contacted if required.

3. Appointments & Cancellations

• Booking: All sessions must be booked in advance through our website booking system.

• Arrival: Please arrive 10 minutes early to relax before your session.

• Cancellation Policy: 6 hours’ notice is required. Late cancellations or missed appointments may be charged in full.

4. Payment

• Payment is due at booking or after your session.

• We accept cash, card, and online transfer.

• Prices are listed on our website and updated regularly.

5. Client Conduct

• Respectful behaviour is expected at all times.

• Any inappropriate requests or misconduct will result in immediate termination of the session, full charge applied, and refusal of future bookings.

6. Data Protection & GDPR Compliance

Magic Hands Harmony is committed to protecting your personal data in accordance with the UK GDPR.

• Data Collected: Contact details, health information, and payment records.

• Purpose: To deliver safe and effective treatments, manage bookings, and comply with legal obligations.

• Legal Basis: Consent, contractual necessity, and legitimate interest.

• Storage & Security: Data is stored securely with restricted access and encryption.

• Retention: Records are retained only as long as necessary for service provision and legal compliance.

• Client Rights: You have the right to access, rectify, erase, restrict processing, and request portability of your data.

• Data Sharing: Information may be shared with booking platforms or payment processors but never sold to third parties.

• Data Breach Protocol: In the event of a breach, affected clients and authorities will be notified as required by law.

For data requests, please contact:

7. Informed Consent

• Consent Form: Clients must sign a consent form before treatment, confirming disclosure of relevant medical information.

• Voluntary Participation: Massage therapy is voluntary; clients may withdraw consent at any time.

• Risks & Benefits: Clients acknowledge potential risks (e.g., temporary soreness, bruising) and benefits (e.g., relaxation, improved circulation).

• Emergency Consent: Clients consent to first aid or emergency services being contacted if required during treatment.

8. Liability & Legal Compliance

• Massage therapy involves physical manipulation and carries inherent risks.

• Clients accept responsibility for their own health.

• Magic Hands Harmony is not liable for adverse effects except in cases of proven negligence under UK law.

• We comply with relevant legislation including the Health & Safety at Work Act and Equality Act.

9. Feedback, Complaints & Escalation

• Feedback is welcomed to improve our services.

• Complaints must be submitted in writing and will be addressed promptly.

• Escalation process: Internal review → External mediation → Regulatory body (if applicable).

10. Updates & Governance

• Terms & Conditions may be updated periodically.

• Continued use of our services constitutes acceptance of the latest version.

• Corporate governance ensures compliance with professional standards and UK law.